Exchanges and returns
This page sets out the conditions for exchanges and returns on sales by XMIND3D – Engineering & Metrology, Unipessoal Lda (INOVAMIND brand), VAT no. 516759256. Contact: info@inovamind.pt.
Right of withdrawal
Under the law, the Customer has the right to withdraw from the contract. You do not have to pay any compensation or give a reason. To do so, tell us your decision in writing, using the withdrawal form, by email or by letter. You can also tell us by phone. You have 14 days from the date you receive the order (article 10(1) of Decree-Law 24/2014 of 14 February). For more about your rights, see the Your Europe guide to returns.Return deadline and costs
After you tell us your decision, you have 14 days to return the items with the original invoice (article 13(1) of Decree-Law 24/2014). As a rule, the Customer pays the cost of returning the items (article 13(2) of the same law). However, INOVAMIND pays this cost when it offers to collect the items, or when both parties agree to it.How to request an exchange or return
If you want to exchange or return an item, you can visit our premises or contact us by email or phone. We will then give you all the details of the exchange or return process. Please do not send items before you contact us, because we cannot accept them. After that, follow our instructions and send the item, well packed and in its original packaging, to this address: XMIND3D – Engineering & Metrology, Unipessoal Lda (INOVAMIND) Parque Empresarial da Baía do Tejo, Rua 2, Edifício n.º 23 2830-302 Barreiro, PortugalConditions for exchanges and returns
To accept an exchange or return, the items must meet these conditions:- The items and their accessories are in excellent condition and come with the invoices, manuals and all the accessories from the original packaging;
- Filaments are in their original sealed packaging, with the seal intact.